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Tickets are subject to the following terms and conditions, together with all other statements or directives shown on the ticket.

 

Cancellation

  • In the event of The Tower cancelling or postponing a performance, any refunds will be made to the original purchaser via the same method that was used for payment. Cash payments will be refunded by bacs transfer. 

  • We will contact you in the event of any changes to your booking. Please ensure that we have your current contact details.

 

Terms of sale

  • Tickets are sold as non-refundable and non-transferable. 

 

Admission restrictions

  • We reserve the right to refuse admission or to eject customers in reasonable circumstances and may on occasion have to conduct security searches to ensure the safety of customers.

  • No refunds will be offered to customers who are refused entry or rejected in such circumstances.

  • Latecomers will only be admitted into the auditorium at a suitable break in the performance and at the discretion of the duty manager. 

  • Only food and drink purchased on the premises may be consumed. 

  • No cameras or video or audio recording equipment are permitted on the premises without the express permission of the Event Promoter and The Tower.

  • By buying a ticket, you are consenting to photography or video recording of your image for promotional purposes.

 

Vouchers

  • • Vouchers can be redeemed online, by phone or in person

  • • Can be redeemed in full or in stages

  • • To redeem, you will need both the voucher number and redemption codes

  • • The voucher cannot be exchanged for a cash alternative

  • • Vouchers cannot be used in the Bar

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